Reference

How jawatogel Handles Your Personal Information

Your account data — from your registered wallet details to your session activity — is handled with care and kept separate from any third-party marketing use.

DANA & OVO Account PrivacyGoPay Wallet Data ProtectionAccount Access SecurityCookie & Session ControlsYour Right to Request Data

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DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Account security at jawatogel runs on encrypted connections for every session, whether you are checking your balance on mobile in Yogyakarta or processing a withdrawal on desktop. Cookies are used to keep your session active and remember your preferred language and wallet — you can clear these at any time through your browser settings without losing your account. We keep data only as long as necessary for transaction records and regulatory compliance in supported regions; once that window closes, the data is queued for deletion. If you believe any stored detail is incorrect, a single message to our support team starts the correction process.

Encrypted Sessions Every login and transaction runs over an encrypted connection. Your wallet details and account credentials are never transmitted in plain text at any point.

Cookie Controls Session cookies keep you logged in and remember your wallet preference. You can clear or block them through your browser at any time without affecting your account balance.

Data Retention Policy We hold transaction and account records only for the period required by applicable regulations. Inactive accounts past that window are scheduled for secure data deletion.

Correction & Deletion Requests You can ask us to correct, export, or delete your stored data. Requests are handled by our support team after identity is confirmed through the OTP verification step.

What This Privacy Policy Covers

jawatogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process your withdrawals to DANA, OVO, or GoPay, and keep your account secure. This includes your registered name, contact details, device identifiers, and transaction records tied to your e-wallet. We

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do not sell this data to advertisers or share it with unrelated third parties. Session data — such as which pages you visited and how long you stayed — is used only to improve how the platform works for you. If you connect a GoPay or
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OVO wallet for faster withdrawals, those wallet credentials are passed directly to the payment processor and are never stored on our servers in plain form. Data retention follows the period required by applicable regulations in eligible regions; once that period ends, inactive account data is scheduled
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for deletion. You can request a copy of your stored data or ask us to correct inaccurate details at any time through our support channel. Availability of all features depends on local law and the region from which you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to review what data we hold, correct a detail, or ask us to remove your account information, our support team handles these requests directly. You can reach us through live chat, which is available around the clock, or send a written request via email and expect a response within a reasonable working period. For account-linked wallet queries — such as confirming which DANA or OVO details are on file — our team can verify and update those records after confirming your identity through the standard OTP flow.

Team online

Live Chat

Available around the clock from your account dashboard. Fastest path for data queries, wallet detail corrections, and account access concerns.

Email Support

Send a written data request to our support address. We respond within a reasonable period and confirm every action taken on your account.

Account OTP Verification

All data change requests require identity confirmation via OTP sent to your registered contact. This step protects your account from unauthorised edits.

Common Questions About Your Data and Privacy Rights

These are the questions we hear most often from account holders about how their information is stored, who can access it, and what steps to take if something needs to change.

We collect your registered name, contact details, device identifiers, and the e-wallet reference you use for DANA, OVO, or GoPay transactions. This is the minimum needed to verify your identity and process payouts.

Wallet credentials are passed to our payment processor in encrypted form. We retain only the transaction reference number — not your full DANA or OVO account details — after a transfer is confirmed.

Yes. Send a request through live chat or email, confirm your identity via OTP, and our team will compile and share the data we hold on your account within a reasonable timeframe.

Cookies keep your session active and remember your wallet preference. You can clear or block them in your browser settings at any time. Your account balance and history are stored server-side and are unaffected.

We retain records for the period required by applicable regulations in supported regions. Once that period ends, inactive account data is scheduled for secure deletion. You can ask about your specific retention window via support.

Contact our support team immediately through live chat, available around the clock. We will review your account activity, confirm your identity via OTP, and take the appropriate steps to secure your account.

How jawatogel Handles Your Personal Information

How We Protect and Manage Your Account Data

Reach Us About Your Data

Live Chat

Email Support

Account OTP Verification

Common Questions About Your Data and Privacy Rights

01 What personal data does jawatogel collect when I open an account?

02 Is my DANA or OVO wallet information stored on your servers?

03 Can I request a copy of the data you hold about my account?

04 How do cookies affect my account and can I turn them off?

05 How long do you keep my account and transaction data?

06 Who do I contact if I think my data has been accessed without permission?

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